Tennison and Associates, Inc.

    In that we believe good financial planning can lead you to independence, we are committed to the following standards. You have the right to expect from us:

1. We will work with you as a team to help you and your family achieve your goals. Although the decisions are ultimately yours, we commit to providing you with the most current information available to us so that together we can help you make the most informed decisions possible.

2. We will provide you with a completed financial plan, based on the information you provide us and will explain it to you thoroughly. We promise to evaluate your needs, current situation and desired goals. We will develop strategies to help you execute this plan, encourage you and ensure that you are comfortable every step of the way.

3. You'll receive the most professional behavior and service from each of our employees. We will be prompt, courteous, respectful and helpful on the phone and in person. We will consider your needs and comfort first.

4. Your needs and feelings will be treated with compassion and sensitivity. We realize that finances are a private and sensitive topic to most everyone and all information will be kept confidential.

5. Our team wants what is best for you. There may be times when we will tell you what you need to hear, even though you may not want to hear it. Although "honesty is our best policy," we promise to be sensitive and gentle in our honesty with you.

6. You will never be "pressured" by us to do something you are not comfortable with. We will educate you, provide you with alternatives and support you as you make the best decision for you.

7. Your time is important. When you need an appointment, you are guaranteed an available time within two weeks. Appointments will start and end on time. Phone calls will be returned promptly with clear communication as to what you can expect from us in response to your call.

8. You will enjoy the benefits of a team that works together to give you the individual attention, support, information and service you should expect of a leading financial professional. Our weekly meetings keep us up to date on what our valued customers are looking for, so that in turn, you get exactly the service you want.

9. You will receive regular account statements showing your progress, We also receive copies of these statements and review them to ensure 100% accuracy.

10. You can expect regular progress reports on new services we are offering, market updates and regular check-up phone calls to get your feedback on our service.

11. Financial advice will be given only by licensed and registered professionals. When required, you will be given a prospectus and/or accompanying product information advising you of your legal rights and the rights and the risks regarding investing. We will do our utmost to give the best advice possible and to discuss the risks of your investments.